Relay Desk at work.

Assign a conversation to an agent, bulk-update a batch by status, and never lose track of who owns what.

Rate-limited, CORS-enabled public endpoints mean the widget can sit on any site without opening up your API.

A customer replying to an old thread lands back in the same conversation — no manual matching required.

Agents see a new message the instant it lands, not on the next page refresh.

Ticket comments keep a full history attached to the case, distinct from the back-and-forth of live chat.

A contact record follows a customer across every conversation and ticket they’ve ever opened.

CRUD on templates means the team’s best answers stay current, not buried in someone’s notes app.

Active member lookups make routing a conversation to the right team a lookup, not a guess.

Storage quotas are enforced per workspace, so one tenant’s attachments can’t crowd out another’s.

The same anonymous public stats endpoint that powers the dashboard also feeds the marketing site.

Route guarding keeps admin-only routes locked down, with 2FA setup, verify-on-login, and status all built in.

Sequential, human-readable IDs for conversations and tickets make a case easy to reference out loud.